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Case Management System (CMS) for an insurance company specialising in the insurance of personal loans, this allowed them to manage their clients from a single database, standardise their business documentation and schedule communications with staff and partner companies. All this whilst allowing any user from any Internet connection to access the system at their chosen time and auditing their activity.

The web based solutions provided a number different features such as

(i) Allowing for interfacing with MS Office applications, namely Word(for letter writing), Excel(for reporting) and Outlook(for communications).

(ii) Case tracking including reports for under performing partners and company risk assessment and analysis.

(iii) Encrypted Import/Export module allowing for secure delivery of data to and from system in an electronic format.

This system has reduced company costs and enhanced efficiency by 36% per annum.

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